This privacy notice applies to all users of the Oilstar website.

We value your privacy. Therefore, we have created this privacy notice to help you understand how we collect, use, share, protect and store your personal information.

We update this privacy notice occasionally. We will inform you when we do.

Please email info@oilstar.co.za if you have any questions.

What Personal Information We Collect and Generate

Information We Collect

We collect information that helps us provide our services to you.

We collect:

• Your contact details for the purpose of sending you our invoices. This includes your company name, VAT number, company registration number, contact name, billing address, telephone numbers, and email addresses.

As an existing client, we also collect:

• Your usernames and passwords used to access our IT services or platforms.

Information We Generate

As part of providing our services, we generate certain information relating to your account.

This may include:

• Invoices issued to you
• Statements relating to your account

When and Why We Collect and Process Your Personal Information

Use of Our IT Services

If you are an existing client, we collect your username and password when you make use of our IT services or platforms.

This information is processed in order to provide you with IT support.

Newsletter Subscriptions

If you subscribe to our newsletter, you will receive it via email.

You may unsubscribe at any time by following the unsubscribe link at the bottom of the email or by contacting us directly.

We process this personal information based on your consent.

Sharing Your Information With Trusted Service Providers

In order to deliver services to you, we may need to share your information with trusted service providers.

We only work with service providers who agree to keep your information secure and confidential, and who will only use your information for the purposes for which it was shared.

These service providers assist us in delivering and supporting our IT services.

Security and Protection of Your Personal Information

Security Safeguards

We have reasonable security safeguards in place to protect your personal information.

These safeguards protect your information from:

• Loss
• Misuse
• Unauthorised access
• Being altered
• Being destroyed

Regular Security Reviews

We regularly review our security safeguards to ensure they are implemented properly.

We also review their adequacy to ensure they are strong enough to protect all stored information against known risks and vulnerabilities.

However, no system is completely secure and we cannot guarantee that your personal information will never be accessed, disclosed, altered or destroyed due to a breach.

Notification of Security Breaches

If a security breach occurs that affects your personal information, we will take steps to minimise the impact and notify you accordingly.

We will also inform you of steps you may take to minimise the impact of such a breach.

How and How Long We Store Your Personal Information

We keep records of your personal information where necessary for historical, commercial and legal purposes.

Your information will be retained for as long as we provide services to you and only for as long as legally required.

We will not keep your personal information longer than necessary.

Your Rights Regarding Your Personal Information

You have the right to know what personal information we hold about you and how it is used.

You may request access to your personal information or request corrections by contacting info@oilstar.co.za.

Please note that it may take up to 21 days to respond to your request as certain verification procedures may be required.

You have the right to:

• Ask what personal information we hold about you.
• Ask when and how we collect and process your personal information.
• Request access to your personal information.
• Request deletion of your personal information.
• Request correction of any inaccurate or outdated personal information.
• Ask what personal information has been shared with third parties.
• Unsubscribe from any direct marketing communications.
• Object to the processing of your personal information.
• Lodge a complaint with the Information Regulator.